If you receive a faulty or damaged item, please contact us within 72 hours of receiving the item to ensure we meet our obligations under the Consumer Guarantees Act 1993. Claims made after this period may not be accepted.

• If a product is found to be working correctly, you will be responsible for any additional shipping costs.
• If a product is faulty, we will either replace it or offer a refund if replacement is not possible.
• Refunds will be processed via your original payment method. Please allow 10-14 working days for processing.