Returns, Exchanges & Warranty Policy

At Deals Direct, we want you to shop with confidence. Please read our policy carefully before making a purchase.

Change of Mind Policy

  • We do not offer refunds or accept returns for change of mind on any orders.
  • This includes both delivery orders and pick-up orders.
  • If you change your mind, we may offer an exchange or store credit only, provided the item meets the conditions of this policy and is approved by Deals Direct.
  • Shipping fees are not refundable and will not be provided as store credit for change of mind orders.
  • Any delivery, return shipping, or re-delivery costs for change of mind requests are the customer’s responsibility.

Exchanges

  • We only accept one exchange per item.
  • Once an item has been exchanged, it cannot be exchanged again under any circumstances, so please choose carefully.
  • For eligible products, exchanges are accepted within 7 days of receiving your order, provided the item is:
    • in its original condition
    • unused
    • in original packaging
    • accompanied by proof of purchase

Kitchenware, Cookware & Selected Homeware Items

  • Due to our health and safety policy, kitchenware, cookware, and certain homeware products can only be exchanged within 3 days of receiving your order.
  • If you are unable to return the item within those 3 days, you must email us within 24 hours of receiving your order to notify us.

Faulty, Damaged or Incorrect Items

  • Please inspect your order as soon as it arrives.
  • If your item is faulty, damaged, or incorrect, you must contact us within 72 hours of delivery or pick-up so we can assess the issue and make it right.
  • Faulty, damaged, or incorrect products may be:
    • exchanged, or
    • refunded as store credit within 7 days
  • All faulty, damaged, or incorrect item claims are subject to assessment by Deals Direct.
  • If we inspect the item and determine that there is no fault, damage, or issue with the product, the claim will not be approved.
  • If an item is assessed and found to have no fault, no refund, store credit, exchange, shipping refund, or shipping store credit will be provided.
  • Any return shipping, collection, or re-delivery costs will be the customer’s responsibility if the item is found to have no fault, damage, or product issue.

Returns

  • To request a return, please contact us at orders@dealsdirect.co.nz.
  • If your return is approved, we will provide return instructions, including where to send your parcel or how to return your item in-store.
  • Items returned without first contacting us and receiving approval will not be accepted.
  • Returns are not accepted for change of mind on any orders, including delivery orders and pick-up orders.
  • For return-related questions, you can also contact us at enquiry@dealsdirect.co.nz.

Non-Returnable Items

We do not accept returns on:

  • sale items
  • gift cards
  • items returned due to change of mind
  • items that have been used, damaged, or are not in original condition
  • items without original packaging or proof of purchase
  • items assessed by Deals Direct and found to have no fault, damage, or product issue

Warranty

Warranty coverage is as follows:

  • Power tools: 1-year warranty
  • Other goods: 3-month warranty
  • Homeware and kitchenware items: no warranty

Warranty does not cover misuse, accidental damage, normal wear and tear, incorrect installation, or damage caused after purchase.

Refunds

  • Refunds are only considered where required under this policy, such as approved faulty, damaged, or incorrect item claims.
  • We do not provide refunds for change of mind on any orders, including delivery orders and pick-up orders.
  • Where approved, refunds may be processed as store credit.
  • Shipping fees are non-refundable and will not be provided as store credit for change of mind orders.
  • If a customer claims an item is faulty, damaged, or incorrect, and after assessment Deals Direct determines that there is nothing wrong with the item, no refund, store credit, exchange, shipping refund, or shipping store credit will be provided.
  • Once we receive and inspect your returned item, we will notify you whether your refund or store credit has been approved.
  • If a refund to the original payment method is approved, it will be processed within 10 business days.
  • Please note that your bank or credit card provider may take additional time to process and reflect the refund.
  • If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at orders@dealsdirect.co.nz.

Important Notes

  • Exchange approval is subject to item condition and compliance with this policy.
  • Only one exchange is permitted per item.
  • We do not offer refunds or accept returns for change of mind on any orders, including delivery orders and pick-up orders.
  • Change of mind requests may be handled by exchange or store credit only, subject to approval.
  • Shipping fees are not refundable and will not be provided as store credit for change of mind orders.
  • If an item is assessed and found to have no fault, no refund, store credit, exchange, shipping refund, or shipping store credit will be provided.
  • Kitchenware, cookware, and selected homeware items are subject to stricter exchange timeframes due to hygiene and safety requirements.
  • Items returned without approval will not be accepted.

If you need help, please get in touch with our team and we’ll be happy to assist.