Returns, Exchanges & Warranty Policy

At Deals Direct, we want you to shop with confidence. Please read our policy carefully before making a purchase.

Change of Mind Policy

  • We do not offer refunds or accept returns for change of mind on any orders.
  • This includes both delivery orders and pick-up orders.
  • If you change your mind, we may offer an exchange or store credit only, provided the item meets the conditions of this policy and is approved by Deals Direct.

Exchanges

  • We only accept one exchange per item.
  • Once an item has been exchanged, it cannot be exchanged again under any circumstances, so please choose carefully.
  • For eligible products, exchanges are accepted within 7 days of receiving your order, provided the item is:
    • in its original condition
    • unused
    • in original packaging
    • accompanied by proof of purchase

Kitchenware, Cookware & Selected Homeware Items

  • Due to our health and safety policy, kitchenware, cookware, and certain homeware products can only be exchanged within 3 days of receiving your order.
  • If you are unable to return the item within those 3 days, you must email us within 24 hours of receiving your order to notify us.

Faulty, Damaged or Incorrect Items

  • Please inspect your order as soon as it arrives.
  • If your item is faulty, damaged, or incorrect, you must contact us within 72 hours of delivery or pick-up so we can assess the issue and make it right.
  • Faulty, damaged, or incorrect products may be:
    • exchanged, or
    • refunded as store credit within 7 days

Returns

  • To request a return, please contact us at orders@dealsdirect.co.nz.
  • If your return is approved, we will provide return instructions, including where to send your parcel or how to return your item in-store.
  • Items returned without first contacting us and receiving approval will not be accepted.
  • Returns are not accepted for change of mind on any orders, including delivery orders and pick-up orders.
  • For return-related questions, you can also contact us at enquiry@dealsdirect.co.nz.

Non-Returnable Items

We do not accept returns on:

  • sale items
  • gift cards
  • items returned due to change of mind
  • items that have been used, damaged, or are not in original condition
  • items without original packaging or proof of purchase

Warranty

Warranty coverage is as follows:

  • Power tools: 1-year warranty
  • Other goods: 3-month warranty
  • Homeware and kitchenware items: no warranty

Warranty does not cover misuse, accidental damage, normal wear and tear, incorrect installation, or damage caused after purchase.

Refunds

  • Refunds are only considered where required under this policy, such as approved faulty, damaged, or incorrect item claims.
  • We do not provide refunds for change of mind on any orders, including delivery orders and pick-up orders.
  • Where approved, refunds may be processed as store credit.
  • Once we receive and inspect your returned item, we will notify you whether your refund or store credit has been approved.
  • If a refund to the original payment method is approved, it will be processed within 10 business days.
  • Please note that your bank or credit card provider may take additional time to process and reflect the refund.
  • If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at orders@dealsdirect.co.nz.

Important Notes

  • Exchange approval is subject to item condition and compliance with this policy.
  • Only one exchange is permitted per item.
  • We do not offer refunds or accept returns for change of mind on any orders, including delivery orders and pick-up orders.
  • Change of mind requests may be handled by exchange or store credit only, subject to approval.
  • Kitchenware, cookware, and selected homeware items are subject to stricter exchange timeframes due to hygiene and safety requirements.
  • Items returned without approval will not be accepted.

If you need help, please get in touch with our team and we’ll be happy to assist.